Tag: Alfred Harmsworth

Questions and Answers:Advice and Information Columns

If the term ‘information society’ has any useful meaning as a way to describe 21stC life (and of course it generally doesn’t, especially in the way most politicians use it), then it is in the way it captures the extraordinary availability of apparently limitless factual information. Only a generation ago, a person finding themselves in need of a particular date, definition or explanation was entirely reliant upon reference books of some kind or another – most likely the print editions of encyclopaedias which have now largely been replaced by Wikipedia and its more sophisticated but pay walled competitors. Even the condensed single-volume editions of publications such as the Encyclopaedia Britannica were expensive, and a full set of encyclopaedias was so costly that companies sold them via long-term hire-purchase schemes. This was such an embedded feature of aspirational working-class life in many countries until the later 20thC that door-to-door encyclopaedia salesmen frequently occur as stock characters in movies, novels and comedy sketches. The fact that so many families could be persuaded to make a significant financial investment in these rarely-used and rapidly dating books was a testament to the value – economically and culturally – of the information they contained. The queries we check on our phones while waiting for a train, or the information we receive in daily Google alerts as we sit at our desks, were until very recently expensive and scarce commodities, with entire industries and professions constructed around their gathering, publication and distribution. Because reference books were so expensive, most ordinary people would have relied upon libraries in order to consult them, and for many working-class readers whose formal education had ended early by necessity, Carnegie Libraries and Mechanics’ Institutes opened up a world of auto-didacticism which was often life-changing.

But even these resources were not available to many people – libraries can be intimidating spaces for those without much formal education, and throughout much of the 19th and earlier 20th centuries many people did not live within easy reach of a well-stocked library anyway. While there was a flurry of library construction within Dublin during the first decade of the 20thC, rural Ireland was a very different story, and in 1911 it was estimated that only 28% of the population had access to a library. Even where they were built, lack of funding (and civic enthusiasm) often meant that they had few books. Mary Casteleyn has argued that, “in many areas the Carnegie building was used for everything except library purposes. Village bands practised there, temperance meetings were held in them, and they were vandalised. In one library the enterprising caretaker had resorted to burning the books to save himself from being bothered by persistent would-be readers!”. This meant that many people had no practical access at all to reliable or detailed factual information. What they did have increasing levels of access to however was the mass media, and it is therefore not surprising that many publications aimed at a popular readership recognised that providing the various forms of factual information requested by their readers would help them to build and maintain their market share. Indeed, one of the most powerful media empires in Britain was originally founded upon providing exactly this service to readers. Alfred Harmsworth – who established the Daily Mail in 1896 and would go on to be one of the most powerful press barons of the early 20th C – began his publishing career in 1888 by producing Answers to Correspondents (which soon became known simply as Answers). The paper, which became the only serious rival to George Newnes’ Tit-bits magazine in terms of circulation, was based upon the most simple of ideas – readers could write in with their questions, and the papers’ staff would respond with answers. The more interesting of these would be published, and although the paper did contain other material, this provision of answers to queries was the simple but effective basis of its success. That simplicity – and the extent of its success – is in itself an indication of just how difficult it was for many ordinary people to find basic factual information. By contrast, journalists, especially those working in major publishing centres such as London or Dublin, had access to major libraries as well as networks of experts for advice and information.

Ireland did not produce – and probably could not have supported – an entire paper dedicated to answering readers’ queries. But many Irish publications did, over the years, run successful columns answering wide-ranging questions from their readers, or dedicated to providing an advice and information service on particular topics. Tips and advice for everyday activities – especially for domestic tasks – were also prevalent, and constituted a particularly significant feature of the women’s columns run by many papers. In an era without many labour-saving devices, many of these questions and answers revolved around advice on cleaning. How to remove stains from various fabrics without damaging them, how to maintain kitchen ranges, and how to clean household objects ranging from Venetian blinds to ostrich feathers, were all discussed on a more-or-less weekly basis, not only in women’s magazines such as Lady of the House, but also in more general magazines such as Ireland’s Own or the Shamrock, most of which ran household columns (which were of course always targeted at the ‘lady readers’ who were presumed to be naturally interested in such matters). Generalised advice columns giving information on health, beauty, cooking and household management were quick and easy to produce – indeed, in many cases they were one of the easiest types of copy to syndicate, and there are numerous examples of Irish publications printing advice and information columns of this kind which show signs of having been bought in – occasionally even their typeface differed slightly from the rest of the paper, suggesting that such syndicated pieces may even have arrived fully-typeset.

The prevalence of columns giving both factual information and advice in so many publications is also what allowed the boundaries between editorial and advertising to be so blurred, however. With no regulations to control this, there was nothing to prevent publications from using their information and advice columns to endorse specific products, without acknowledging that in many cases they were being paid to do so. For example, Irish Society ran a column entitled ‘Beauty and the Toilet’ which answered readers’ pseudonymous queries on these topics. In 1902, one such reply, to a reader using the name ‘Ideal’, assured her that ‘…it is satisfactory, therefore, to know that fresh air, cleanliness and good food are the best beautifiers, and that the knowledge of how to make the best of oneself can be obtained free from Mrs Pomeroy, of Grafton Street, and that when actual blemishes have to be removed she will do this in the best manner possible, and at moderate charges’. A few pages further on in the paper, a paid advertisement appeared for Mrs Pomeroy’s salon, offering electrolysis for 10/6 per sitting – and in fact the salon was one of Irish Society’s most frequent advertisers. Other readers’ queries were answered with recommendations for products which were also regularly advertised in the paper. Obviously in such cases, it is most likely that the queries themselves were also written by the paper – a possibility never to be discounted in any advice column. However, although faking the questions allowed publications to push products they were being paid to advertise, by definition it didn’t involve real interaction with readers, and from the publications’ perspective, this was the main purpose of such columns, as Harmsworth had so profitably understood when he established Answers.

Among Irish publications, the closest equivalent to this form was in columns such as the Shamrock’s regular ‘A Conversazione’ column. Like many others of its type, it did not print the original queries, merely addressing the answers to correspondents’ pseudonyms (which in some cases leaves the reader intrigued about the context or details of the question asked, an effect which was no doubt deliberate). So in April 1900 for example, just one column included factual information on the history and manufacture of screws, the history and use of siphons, and detailed geographical information about Lake Superior. More intriguingly, it also advised a reader known only as ‘Mona’ that ‘a young lady possessing true dignity of character will never take further notice of a gentleman who has once openly slighted her, much less seek or endeavour to court his society…we would advise you to leave the letter unanswered’, which presents a number of tantalising possibilities as to the slight Mona had suffered. A few years later, the Shamrock’s rival the Irish Emerald introduced a slightly different format into their own advice column, by enlisting readers to assist in answering queries. This was done by printing numbered questions in one part of the column, and then adding numbered answers (always a week or two behind the questions) in another. The magazine explained that, ‘the object of the Correspondence Page is to enable our Readers to keep in touch with, and be of use to, one another, by giving information of questions of general interest and by helping others to procure articles etc which they may require.’ Operating like a (very) nascent social media platform, this column allowed readers to answer each other’s queries as well as arrange exchanges of items such as sheet music and books. The advantage for readers was, obviously, that they could use these columns to seek information which was genuinely difficult to find for most ordinary people without easy access to expensive reference books. The advantage for magazines such as the Irish Emerald was that it was another way of encouraging readers to write back to the publication, the early 20thC version of interactivity upon with ‘new journalism’ depended. In this way, advice and information columns functioned for publications in the same way as letters columns and the wildly popular competitions most of them ran regularly – by providing a channel for readers to correspond with their paper, feel a sense of ownership of it, and thus deepen their brand loyalty, ensuring future sales. To this end, magazines were eager to provide platforms for whatever kind of interaction readers were likely to respond to most enthusiastically and consistently, even if this meant supporting wildly varied requests. So where in March 1907 ‘Clogheen Reader’ wrote to the Irish Emerald that he ‘would be much obliged if some reader would or could tell him if Mr WB Yeats is a Nationalist’ (sadly I never spotted any response to that tricky question), in September of the same year a query about the size of the human head received the following reply from another reader:

“the average adult head has a circumference of fully 22 inches. The average adult hat is fully six and three-quarters size…and the professors of colleges generally wear seven and one-eight to seven and three-eights sizes….and according to an authority, ‘no lady should think of marrying a man with a head less than 20 inches in circumference’. People with heads under 19 inches are mentally deficient, and with heads under 18 inches invariably idiotic”.

As well as encouraging readers to measure their heads (and admit it, you’re thinking about it), both the Shamrock and the Irish Emerald also provided more practical advice for young readers keen to make use of their intellect. From the last quarter of the 19thC, all branches of the United Kingdom Civil Service (including central government departments as well as organisations such as the Post Office and Police Service) introduced entrance examinations open to anyone who paid the relatively modest fee to sit them. While these examinations – covering grammar, composition, mathematics, languages and accountancy, depending upon the posts being recruited for – obviously favoured those who’d had the opportunity of a proper secondary education, they were nevertheless the single most dramatic mechanism of social mobility ever introduced into British or Irish society, and they loomed very large in the lives of ambitious school-leavers, especially perhaps those for whom a clerical job of any kind was a significant economic and social aspiration compared to the work available to their parents’ or grandparents’ generation. And those were precisely the young readers appealed to by the popular penny papers, so it is not surprising that some of the information and advice most consistently offered by these publications related to entrance examinations – not just announcements of their timing and location, but assistance with the quite intense academic preparation required for them. Well before the end of the 19thC, both the Shamrock and the Irish Emerald ran weekly columns (usually entitled ‘Our Students’) providing an astonishing level of information and even one-to-one support for readers planning on sitting examinations for jobs as various as Post Office Sorters, Third Division Clerkships in the Indian Civil Service, Dublin Police Court Clerkships or Girl Typists. A full account of each posts’ requirements and their pay and progression was given – for example in 1901, Police Court Clerkships in Dublin were open to entrants aged 17-25, with Second-class clerks receiving £80pa rising by £5 a year to £150, while First-class clerks got £180, rising by £10 a year to £300 (an enormous sum for those from a lower-middle class background, and probably unachievable for most). As well as this information, the columns – which were often ‘managed’ by the owners of correspondence colleges specialising in preparing candidates for entrance examinations – advised readers where to buy text books for exam preparation, set practice essay titles and mathematical problems based on past papers for each level of examination, and even invited readers to post in their practice efforts to be individually ‘marked’, the feedback and suggested mark being printed in subsequent weeks. These columns, whose longevity suggests they were very popular with readers, were obviously regarded by the owners of correspondence colleges as useful advertising for their businesses, but their usefulness for the Shamrock and Irish Emerald was even greater – the columns occasionally even described readers who had been successful in examinations with their support as ‘Shamrock boys’. This phrase managed to fuse the concept of ‘school spirit’, which was so central to the wildly popular school stories of the era, to the relationship between a penny paper and its readers.


Mary Casteleyn, A History of Literacy and Libraries in Ireland: the long traced pedigree (1984: Gower Publishing, Aldershot).

Stephanie Rains, ‘Going in for Competitions Active readers and magazine culture, 1900–1910’, Media History, 21 (2015) :138-149